Yes, we are based in New Zealand. However, all products are shipped from our warehouse in Australia.

Is calculated at checkout and is included in the final price shown at checkout. The customer does not pay any duties or custom fees.

Freight costs are automatically calculated at checkout.
In some special cases, additional freight fees may apply based on:

• Weight of the order
• Rurality if the address is out of the metro delivery area, the cost will increase  

We work with trusted freight carriers, (Aus post and DHL) to ensure timely delivery of your products.

For New Zealand customers we offer…

12-month warranty on new machines

3-month warranty on used or refurbished machines

We provide ‘back to base’ technical support with technicians located in:

• Auckland
• Christchurch
• Wellington

If you are located outside these cities and cannot or prefer not to commute, you may ship the item requiring service to one of these three locations.

💡 Our finance support options, including Silver chef, are available to customers purchasing within New Zealand.

Currently, we do not have a showroom in New Zealand. However we have a workshop located on the north shore, pick ups can be made from this workshop, but shipping costs will still apply. 

A showroom is opening in the near future for our New Zealand branch.