Service And Repairs

 

 

 

Di Pacci NZ · Service & Repairs

Service & Repairs — New Zealand

If your machine needs attention, our back-to-base technical support network covers Auckland, Wellington, and Christchurch. If you're outside these cities, you can ship your equipment to the nearest location for service.

Auckland · Wellington · ChristchurchBack-to-base service locations
North ShoreWorkshop pick-up by arrangement
09 977 9924Call or email for a quote

Before you send your machine in

A few quick checks can save you the time and cost of a service visit:

  • Check the power supply and switches
  • Make sure the water tank is filled
  • Check for blockages in the group head or grinder
  • Descale the machine if it hasn't been done recently
  • Review your machine's user manual for model-specific troubleshooting

If the issue isn't resolved, contact us at support@dipacci.co.nz for guided troubleshooting before booking a service.

Where to get service

We provide back-to-base technical support with technicians in Auckland, Wellington, and Christchurch. If you're not near one of these cities, you can ship your equipment to the nearest location — contact us first so we can advise the best way to send it.

Workshop pick-up: we don't currently have a public showroom in New Zealand, but pick-ups can be arranged at our North Shore workshop (shipping costs still apply). Contact us to arrange a time.

Recommended service intervals

  • Home machines: an annual service is recommended
  • Commercial machines: service every 6 months, or as per manufacturer guidelines

Regular descaling and cleaning between services will help extend the life of your machine — see our descaling guide for the basics.

What you can do yourself

Basic maintenance — cleaning, descaling, and replacing water filters — is safe to do yourself. Internal repairs should only be carried out by a qualified technician: unauthorised repairs or modifications, and DIY internal repairs, may void your warranty.

Spare parts

We stock genuine spare parts for most of the brands we sell. Contact us with your machine model and the part you need, and we'll check availability and pricing.

Warranty claims

To make a warranty claim, email support@dipacci.co.nz with your proof of purchase, a description of the fault, and photos or video if you have them. We'll assess the claim and provide instructions for return or repair. Full warranty terms and coverage are on our returns and warranty policy page. Please note loan machines aren't available while your equipment is being serviced.

Need to book a service or ask about a repair?

Email Support Call 09 977 9924

Frequently asked questions

Where are your service technicians located?

We provide back-to-base technical support with technicians in Auckland, Wellington, and Christchurch. If you're outside these cities, you can ship your equipment to the nearest location for service.

Do you offer loan machines during repairs?

Unfortunately, loan machines aren't available. We prioritise warranty work to keep turnaround as fast as possible.

Can I service my machine myself?

Basic maintenance like cleaning, descaling, and replacing water filters is fine to do yourself. Internal repairs should only be done by a qualified technician, and DIY internal repairs or unauthorised modifications may void your warranty.

Do you have a showroom I can visit?

We don't currently have a public showroom in New Zealand. Pick-ups can be arranged at our North Shore workshop, with shipping costs still applying — contact us to arrange a time.

Where can I buy spare parts?

We stock genuine spare parts for most brands we sell. Email us your machine model and the part you need at support@dipacci.co.nz and we'll check availability and pricing.